Talking to a technical solutions specialist is like going to see the doctor. Most people have a preconceived notion of what the treatment should be. However, the best solutions usually come from meaningful dialog about the problem and a discussion of the treatment options.
Tell me where it hurts
Just like antibiotics often aren’t the best course of treatment, the best technical solution to your issues may not be what you think.
Tell me what your desired results are post treatment
“I want to play tennis three times a week without knee pain” is a good example of a desired end state. Seek to articulate what you will be able to do and how you will do it after a solution is put in place.
Discuss and choose a treatment
Most problems have a variety of solutions. Ask questions such as “What will this cost?” and “What other ‘side effects’ can I expect?” You are also entitled to seek a second opinion and talk to others about the solutions. I encourage you to do so.
Take your medicine
Many people go through all the effort to make an appointment and visit their doctor, but don’t follow the prescribed treatment. These people usually don’t get results and neither will you if we don’t follow the plan we’ve laid out together.
What do you think? Read the full article in the December Issue of NTEN: Change
VP, Research & Development